All about ordering from Fibrespace

We know ordering online can be a bit confusing – we’ve worked really hard to make the experience as quick and easy as possible, so that you can spend more time making amazing things!

That said, sometimes you have extra questions that you want to ask. To save you the trouble of emailing or calling us, we have tried to answer as many as possible, below.

If your question still hasn’t been answered, please do get in touch and let us know!

We’re always happy to help 🙂

Do you have X, Y or Z yarn in colours 1,2 and 3?

 

Most of the yarn and products we stock is online already, and we endeavour to keep stock levels accurate – if you’re looking for something specific, use the search bar to find it. 

If the colour you’re after isn’t listed, please get in touch. We might have the colour on order already or we will order it in for you if it is available from our suppliers. 

Please note that as of November 2021 we are in the process of updating patterns on our website, we do have a large range that aren’t yet listed so if you are looking for a pattern please don’t hesitate to reach out to us and we can see if we have it!

 

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Do you offer any discounts?

Have a large project to complete but worry about the amount of wool you’ll need?

Don’t fret, we offer discounts for most yarns when you order 10+ of the same colour and brand!

Choose the colour you’re after from the colour swatches or drop down, then the discounted prices should show up for you!

*Note: This is a new offer that we’re slowly rolling out across the website and may not be on all products yet.  Feel free to email us prior to placing your order and we can see if this can be adjusted for you.

How do the 10+ discounts work?

You may or may not know, that yarn tends to come in packs of 10.

So when we order in our stock, everything arrives neatly in packs, divided by colour. 

If you order 10 balls of the same brand, same colour, we can simply pick a whole pack and send it out. Much quicker than if we have to open pack of various colours.

Therefore, we pass the savings onto you and offer a discount to customers who choose to buy an entire pack at once.

Your discounted price will be automatically applied if you add 10 balls of the same yarn in the same colour.  Note that this is in the process of being applied to some ranges, please contact us prior to ordering if the yarn you want doesn’t yet have this applied. 

 

bulk yarn nz
The yarn I want is out of stock or available for backorder - can I still place an order?

It’s near impossible for us to keep every colour of yarn in stock at any one time, but this doesn’t mean we can’t get orders out to you quickly!

We get in more stock every week. This means that, if you want a specific colour that isn’t currently in our warehouse, we can order it in especially for you in our next order.

Sometimes, the colour is unavailable for us to order in. If this happens, or there is a long wait, we will let you know and give you some options.

Please note, if there are products in your order that are on backorder, your order will remain on hold until your entire order is available to be sent out.

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Are the colours shown on the website an accurate representation?

We try our very best to ensure our colour swatches online are the closest possible representation of the actual colour of the yarn.

However, we can’t control how you see the colour – every screen, monitor and light source produces different tones, warmth and depth.

Additionally, every batch of dyed wool will have a slight variation to it.

 

Your colour name/code is different - why?

Here at Fibrespace, we try really hard to accurately describe the colours of the yarn. Sometimes, this means that our name won’t match up with the name you might have seen on other websites for the same colour code.

If you are concerned that a colour might have changed (due to batches etc) or want some clarification, send us a message and we’ll be happy to check colours and send some more photos, if we have that yarn in stock.

FIBRESPACE NZ Alpaca Yarns Indiecita 8Ply | Baby Alpaca Crimson 2015
Do you have batch XYZ123?

If you need extra yarn to finish up a project, we understand how important it is to get the same dye batch.

Please get in touch with us before you place your order, to check which batch we currently have in stock.

We do not check batches once the order has been placed.

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I'm not sure what I want - can I buy and return?

Due to the nature of yarn, if we cannot guarantee it has been kept in dry, dust-free conditions, we are not comfortable taking yarn back to sell on to someone else.

At this point, we are unable to take returns due to change-of-mind. 

Thanks for understanding.

DY Choice La Paz Aran 10ply Acrylic, Alpaca Blend nz 09 Denim
I have another question not listed here about ordering.

Still have questions about ordering from Fibrespace?

Get in touch – we’re always happy to help!

Do you sell vouchers?

We can create individualised vouchers for you, simply contact us and let us know who its for, their email address and yours, and what value you’d like to buy. We’ll send you a link for payment and email you back a voucher that can be used for purchases on our website.

Order a Voucher!